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Advisory, Conciliation and Arbitration Service Logo

Head of Collective Dispute Resolution Services

7676524

London, England

1 day ago

67677 - 77201 GBP ANNUAL

Advisory, Conciliation and Arbitration Service

www.acas.org.uk

London, United Kingdom

$5 to $25 million (USD)

Government


Job Description

Details

Reference number

278474

Salary

£67,677 - £77,201
National: £67,677 - £73,031 London: £71,847 - £77,201. Civil Service pay policy applies.

Job grade

Grade 6

Contract type

Permanent

Business area

ACAS - Dispute Resolution

Type of role

Other

Working pattern

Flexible working, Full-time, Job share, Compressed Hours

Number of jobs available

1

Contents

    Location

    About the job

    Benefits

    Things you need to know

    Apply and further information

Location

This position can be based in any Acas office with an element of working from home. Regular travel to London will be required for this role. Please be aware that this role can only be worked in GB and not overseas. You will be asked to express a location preference during the application process. Informal hybrid arrangements are available and the balance between home and workplace working is agreed with the line manager to achieve the right balance between collaboration, in-person engagement and flexibility.

About the job

Job summary

Acas is at an exciting time as we change our structure, ways of working and culture to be fit for the future.

This is an exciting opportunity to lead the team which delivers Acas’s high profile collective dispute resolution service, which facilitates resolution of more than 500 workplace disputes each year across Great Britain. The successful candidate will lead by example, being highly experienced in this field, and they will have the necessary skills and experience to guide the team through a period of both high demand and significant change.

Job description

  • Service vision – Accountable for setting the vision in collaboration with key stakeholders, and leading the changes and improvements needed to deliver the GB wide collective dispute resolution function.
  • Service Delivery – Accountable for leading the day-to-day delivery of the CDR function, including collective conciliation, collective arbitration & collective mediation across all of Great Britain.
  • Collective Conciliation – Accountable for conducting collective conciliation to resolve collective disputes, including high profile cases.
  • Wider CDR activity – Accountable for strengthening and delivering collective dispute support for customers including at or near dispute interventions and appropriate joint project activity.
  • Collaboration with Acas’s Advice &Business Solutions Directorate– Accountable for leading close liaison with A&BS colleagues to support effective close working and smooth customer journeys between services.
  • Building Partnerships – Accountable for leading and establishing a national network of partnerships with stakeholders and key customers including employers, employer organisations and the wider trade union movement.
  • Dispute Resolution subject matter expertise – Accountable for establishing a culture and practice which supports and grows subject matter expertise in dispute resolution theory and practice, to strengthen and promote the Acas reputation and ‘voice’ in collaboration with colleagues in S&EA.
  • Learning & development – Accountable for ensuring that an effective programme of learning and development is in place to meet the needs of the service, working in collaboration with L&D colleagues to ensure that requirements are delivered.
  • Collective Dispute Resolution Briefing – Accountable for ensuring briefings, and content for briefings on CDR is provided to internal stakeholders including for use by the Director of Dispute Resolution, and colleagues in S&EA and elsewhere.
  • Performance management – Accountable for setting the CDR service performance standards including KPIs; reviewing performance data, developing action plans based on that data, reporting on performance and plans to the Director and the wider Executive Board.
  • Service Planning - Accountable for the development and delivery of the CDR service business plan, in alignment with the overarching Acas Strategy, including managing the plan and its progress and identifying and managing risks to its delivery.
  • Arbitration & Collective Mediation Service – Accountable for ensuring the effective management and delivery of the arbitration and collective mediation services including recruitment, appointment and engagement of arbitrators in addition to referral of cases to panel members.
  • Operational Policy & Standards – Accountable for establishing the expected service standards and procedures and for close collaboration with the Performance and Development Manager to enable them to create operating procedures and communications which deliver those standards and are embedded amongst practitioners. To include CDR operational guidance, service resources and other material to support delivery and set clear standards for CDR.
  • Collective Dispute Resolution Continuous Improvement – Accountable for continuous improvement of CDR services in collaboration with the Director of Dispute Resolution and others, to include developing and shaping the effectiveness of the service to meet customer needs.

Responsibilities:

  • Leading your function to achieve its aims and strategic responsibilities.
  • Collaborating with others to achieve the goals of Acas and supporting your team to collaborate effectively driving and embedding best practice and influencing throughout the Service.
  • Representing your function at SLT and in other internal and external forums, service areas and external stakeholders.
  • Effective management of resources and budget for the Directorate.
  • Role modelling Acas’ behaviours to lead by example in cultural development.

Who we are

Acas exists to make working life better for everyone in Britain. We are the experts in workplace matters, we’re impartial, so we’re not on anyone’s side. That means we’re working for everyone to help prevent and resolve workplace issues.

Acas helps employers and employees by providing information, advice, training, conciliation and other services that prevent or resolve workplace problems.


There's no charge for most of what we offer. Acas has been recognised for its Diversity and Inclusion in the workplace from the Employers Network for Equality and Inclusion awards – Disability Confident Highly Commended; Pay Gap award winner and Overall winner for public sector organisations. Acas is committed to providing services and developing policies which embrace diversity, promote equality of opportunity and eliminate unlawful discrimination.

Person specification

Technical

Essential:

  • Knowledge and experience of working in the field of Employment Relations, Trade Union and Workplace Representative environments.
  • Knowledge and experience in the practice and leadership of collective conciliation.
  • Knowledge and application of Employment Law, displaying that knowledge and understanding with confidence.
  • Understanding of the relevance and practical application of collective arbitration & collective mediation.


Behaviours

We'll assess you against these behaviours during the selection process:

  • Leadership
  • Communicating and Influencing
  • Managing a Quality Service
  • Seeing the Big Picture

Benefits

We’re big believers in rewarding people for the amazing work they do, take a look at some of the fantastic benefits we offer:

  • Learning and Development;
  • Health and wellbeing;
  • Pension scheme;
  • Cycle to work scheme;
  • Childcare schemes;
  • Interest free season ticket loans;
  • Volunteering opportunities.

Could you ask for any more?

You’ll have access to a Life style website, were you’ll be able to grab savings over a wide range of products from holidays to your weekly shop.

To find out more please check out Working for Acas

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

How to apply

Please click on the 'Apply now' button.

Please submit a tailored CV and an evidence-based statement of suitability reflecting the essential Technical requirements as outlined in the JD.Your statement of suitability should be no longer than 1250 words.

You should avoid generalised assertions, instead including specific examples of achievements, explaining the degree of challenge, what you did and the outcomes.


Interview Details

If you have successfully passed sift, you will be invited to a face-to-face interview which will take place at Windsor House, London. It is likely to take place week commencing 1 May 2023. The interview will be a Behaviours and Strength based interview and will also include a 10 minute presentation, details of the presentation topic will be provided at Interview stage.

A reserve list will be created for this position, this means that if you have passed the interview, but we couldn’t offer you this position, you’ll be on a reserve list for 12 months if a similar position becomes available.

If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should:

  • Contact Acas HR Recruitment Service via HRRecruitment@acas.org.uk as soon as possible before the closing date to discuss your needs.
  • Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need accessibility considerations to enter the building or interview room, for communications or adjustments for testing procedures.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.
People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

  • UK nationals
  • nationals of Commonwealth countries who have the right to work in the UK
  • nationals of the Republic of Ireland
  • nationals from the EU, EEA or Switzerland with settled or pre-settled status or who apply for either status by the deadline of the European Union Settlement Scheme (EUSS) (opens in a new window)
  • relevant EU, EEA, Swiss or Turkish nationals working in the Civil Service
  • relevant EU, EEA, Swiss or Turkish nationals who have built up the right to work in the Civil Service
  • certain family members of the relevant EU, EEA, Swiss or Turkish nationals
Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).
The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

    Name :
    HR Recruitment
    Email :
    HRRecruitment@acas.org.uk

Recruitment team :

    Email :
    HRRecruitment@acas.org.uk

Further information

If you feel your application has not been treated in accordance with the Code and you wish to make a complaint, you should contact us on HRRecruitment@acas.org.uk in the first instance. If you are not satisfied with the response you receive from us, you can contact the Civil Service Commission.


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