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East Lancashire Medical Services Ltd Logo

Operational Controller

7676524

Blackburn, England

1 day ago

11.33 - 12.24 GBP HOURLY

East Lancashire Medical Services Ltd


Job Description

JOB DESCRIPTION

DEPARTMENT: Integrated Urgent Care Team

JOB TITLE: Operational Controller / Co-ordinator / Receptionist

BASE: None Site Specific

REPORTS TO: Integrated Urgent Care Supervisor

RESPONSIBLE TO: Senior Operations Officer

CRB DISCLOSURE Standard

REQUIRED: YES x NO

Enhanced

Organisation Chart

Chief Executive

Senior Operations Officer

Operational Manager

Integrated Urgent Care Supervisor

Operational Controller / Receptionists / Co-ordinator

Job Summary

T
he post holder will work as part of a team and be flexible enough to work across all sites and b e responsible for receiving calls and to carry ou t the reception duties at any of ELMS

T reatment Centres for patients that require med ical assistance outside the normal working ho urs of General Practice. This includes interact ing with patients and clinicians in person and on the telephone in a helpful and professional m anner, providing a chaperone service if re quested by the Clinician (where possible).

All calls to be despatched professionally and efficiently using the designated System i.e. EMIS o r Adastra.

The po st holder will also provide administrative support to colleagues and clinicians.

Work i n collaboration with other Health Partners.

1

Key Duties and Responsibilities:

Service or directly as a referral from North West Ambulance Service (NWAS).

Community Teams, Pharmacists.

HCP Advice, Path Lab or District Nurse professionally and efficiently using the Computer

System.

(UTC’s) where appropriate.

UCC patients who have been firstly triaged and assessed as Primary Care into appointment diary slots made available to them as part of the Integrated Urgent Care

Streaming Process .

2

are located in reception at St Ives and in Surgery 3 at BGH, (see Doc 1079) following current arrangements.

Contingency back-up system to facilitate the smooth transaction from computer based system to a paper based system and vice versa.

HEALTH AND SAFETY:

3

COMMUNICATION:

Equality and Diversity

The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

TRAINING AND DEVELOPMENT:

ORGANISATIONAL RESPONSIBILITIES:

4

Other Duties

UNIFORM

Business. They must be kept clean and serviceable.

5

PERSON SPECIFICATION

Knowledge Training and Experience Essential Desirable Assessment at but may be

required for the post
Recruitment developed

within the role

Qualifications


Educated to GCSE Level C English or Level 2 English skills


Numeracy skills GCSE Level C or Level 2 Numeracy skills
Typing / Word Processing RSA II qualification or keyboard skills

NVQ Level 2 Customer services √

NVQ Level 2 Business Administration √

First Aid Knowledge √

Basic life support √

Manual Handling √

Experience

Experience in the use of computer systems √
Good general office skills √
Experience of working in a receptionist/office environment as part of a team √
Experience of computer packages √
Knowledge of patient information systems (Adastra / EMIS) √
Confidentiality √

Work Related Knowledge and Skills

Good customer/patient service skills √

Positive patient focused attitude √

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Team Player √

Ability to communicate with multidisciplinary team √

Excellent telephone manner √
Ability to use initiative and judgement in resolving queries √
Geographical knowledge of the local area √
Ability to prioritise own workload √
Able to deal tactfully and diplomatically with situations in order to prevent conflict √

Personal Attributes

Willingness to undertake further training or learning √

Flexible and willing to cover absences √

Professional appearance and manner √

Other

Key :

A – Application
I – Interview
P – Presentation
T – Test
O – Other

7

Employment Acts and Codes of Practice

All employees are required to comply with employment legislation and codes of good practice.

We are an Equal Opportunities employer and will do all we can to make sure that job applicants and employees do not receive less favourable treatment because of their age, sex, marital status, faith, race, disability or sexual orientation, or for any other reason that is not justified.

In accordance with the Health and Safety at Work Act 1974, and other supplementary legislation, all employees are required to follow Company’s Health and Safety policies and safe working procedures, take reasonable care to avoid injury during the course of their work, and co-operate with the Company and others in meeting statutory requirements.

Employees are required to report every incident where the health and safety of self or others has been jeopardised (including near misses) and to carry out or participate in investigations into such incidents as required.

ELMS is committed to safeguarding and promoting the welfare of children, young people and adults, and expects all staff and volunteers to share this commitment.

All employees are required to access Safeguarding Awareness training and undertake any additional service specific training and supervision as appropriate to their position.

All members of staff are bound by the requirements of the Data Protection Act 1998.

All employees are required to comply with the rules, regulations, policies, standing orders and financial instructions of the Company.

Key performance objectives, development needs and compilation of a PersonalDevelopment Plan will be discussed and agreed at Development Review meetings.

Post holders are required to attend any relevant and mandatory training for the post.

Any other work or outside interests must not conflict with the duties and responsibilities of your attendance for work as an employee of East Lancashire Medical services Ltd. In accordance with legislation on working time, it is a condition of employment that all staff

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must inform their line manager before taking up any private practice, work for outside agencies or other employers, other work for this Company (including bank work) and/or voluntary work. This is to ensure there is no conflict of interest with your duties.

This is not intended to be a comprehensive description of the duties of the post. Due to the Company’s commitment to continuous improvement it is likely that the post will develop over time. These duties will be subject to regular review and any amendments to this job description will be made in consultation and agreement with the post holder.

The Company operates a Smoke Free Policy

ACCEPTANCE OF JOB DESCRIPTION

I confirm I accept the duties contained in the above job description.

Name: ............………………………………………………... (PRINT)

Post holder Signature: ………………………………………… Date: ……………………

Line Manager Signature: ………………..………………...……. Date: ……………………

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Job Type: Part-time
Part-time hours: 15 per week

Salary: £11.33-£12.24 per hour

Benefits:

Schedule:

Ability to commute/relocate:

Experience:

Work Location: In person

Application deadline: 06/04/2023


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